kelley350x

for the first 20,000 miles (plus or minus) I was a Major Ecoboost fan, since then my thoughts of Ford and This engine/truck have changed a little. What would you guys do about this?

Starting around 20k miles my truck started missing while sitting at idle, a random CEL (which would not shop up on a scanner after it went off), a random reverse camera issue where it will not come on (or when it does come on it is black and white and very grainy looking), sometimes while trying to get onto an on ramp and gassing the truck hard it would fall on its face and return to idle (yes, while merging) and you would have to let of the gas and slowly reapply, when traveling at highway speeds the truck would mis or start stuttering and shaking (bad enough the steering wheel would shake up and down at least a 1/2" (it happens in 5th and 6th gear then at about 32k miles the truck would go into limp mode while trying to pull a 6*10 single axle angle top lowboy.

I took it to the shop (on 4/24/12 and had a few small things fixed but all of the above was on a list of problems I provided to the service adviser. A week later (4/30/12) they called me and told me to pick the truck up. I went and got it and on the repair order it said they re flashed the PCM and installed a new cat. On the way back to my office I could feel the mis at highway speeds again, i just took note of it and kept going begin i didnt have time that day to mess with it. That evening after leaving work and trying to get on the interstate it started the return to idle crap and about got me creamed.. The loaner truck I had borrowed while my truck was in the shop was going to be tied up for a few weeks so I couldn't return it to the shop yet. All of this was on 4/30/12.

Thursday (5/3/12) I was headed back to my office from a meeting and my CEL came on again so i pulled into the dealership to see if they could pull a code while the CEL was still on, I was afraid that if the CEL went off it would not store the code like before. They jumped on it and it had three codes (p0300, p0304, and p0430) the tech gave me a print out to bring back when I could leave it again and I left. The print out has a report that says "cylinder 4 misfire detected)

On 5/21/12 I tried to pull a trailer to work with me hauling my lawn mower and the truck went back into limp mode and after about 20 miles it had lost all power.. I knew my Dad was either right in front or behind me so I called him and he come and towed my trailer to work for me. I took the truck back to the dealership that day and dropped it off again, this time i provided the same list to the SA and had updated notes written on it about the things that were fixed and the things that were not fixed. It would probably have happened sooner but my wife had a baby on the 8th and i took a week off of work and then didn't do any outside work the few weekends following.

on 5/29/12 the SA called me and told me I could pick up my truck, I asked her what was wrong with it and she said she didn't know and it was not fixed. As you can imagine I started asking questions. She informed me that Ford wouldn't authorize them to throw any parts at it because they was not sure what was wrong with it but they had a TSB that would be out in 4-6 weeks and that would fix it. I asked her what I was suppose to use for towing in the mean time and she said he didnt know. I then called the service manager and spoke to him about the issue. He told me the same thing and told me they would not be able to give me a loaner vehicle because ford wouldn't pay for it. Because I could drive my truck.

I called ford and started a case and was told the regional rep would contact me in 24 hours.

When the rep called me I was not at my desk so after hearing what she had to say I asked her If could call her back from my office phone. when I first spoke to her she told me that would not give me a loaner vehicle because I could use my truck for it's intended purpose and that the truck was not designed for towing. I about lost it... I told her have you seen a single ecoboost commercial? at this point I asked her If I could retrun her call and record the conversation becaues I was not believeing what she was saying.

Out conversation is below. I called her and told her I was recording and then this started...


since then I have spoke to three other reps that tell me the same crap and refuse to offer me a vehicle to drive until mine is fixed... i pull a small trailer every week end and they refuse to give a crap but yet they advise me not to drive in limp mode...

here it is in limp mode

This is the new ecoboost outboard edition... sounds like a freaking boat...

here is the reverse camera issue... this is after they have already "fixed it' once..

Teddek

Holy cow. That is crazy. She did not sound helpful at all. What a B word.

kelley350x

It was all I could do to keep my cool even though I think I did curse once or twice... lol

Teddek

I seriously am amazed at how calm you stayed. I would have been dropping F bombs like crazy.....maybe that's why I never get any where with customer service.

I would take it back to the dealer every day until they give you a loaner, become a thorn in their side. Tell them what you told her about it having a TBC and max tow package, see if they tell you it's not meant for towing. I would almost make a scene at the dealership, I still can't believe that crap you're dealing with.

'05 F-150

man same here i would be freaking out, you buy a truck and they tell you it is not for towing WHATEVER, i would harass the **** out of that dealership, i would park that truck at the dealership till they fix it and would not not make single payment more, this going like the Explorer incident, the truck on fire incidents, and whatever else Ford has swept under the rug, i am surprised that nobody has gotten rear ended yet, man i would be raising hell, nice truck by the way

h2ouup2

Ford had better improve their customer service or they WON'T be the leader in 1/2 ton truck sales much longer.

This is unacceptable! I can only say I feel for you. I wonder if they are like this on everyone? What is up are they having a cash problem and trying to save money on warranties?

I know you hear horror stories on all the forums, but to actually hear one hits home.

I hope Ford gets it corrected fast.

medic579

A friend of mine at work had the same issue with a focus or something small like that. They basically just told her they couldn't fix it and that does would not give her another one. So she filed the lemon law. Or whatever bit it's been a 6 month hassle and they still are absolutely unwilling to do anything.

kelley350x

This was on the way home this evening.
Check out this video on YouTube:

Check out this video on YouTube:


My dealer has been ok, I don't ble them at all. After talking to that and several other ford reps I see the idiots the dealer has to work with.

I want to give it back to them as well but the not paying a note thing don't work. For one I would never finance with ford credit and for two I have plans in the near future that would be shot to hell of there was any goofy stuff on my credit...

HCFX2013

Going through a similar issue, talking to Ford of Canada about it. I have the same camera issue as you.....what was the "problem" with it the first time?

sluggo1

Unfreakin real!! Wow!! Vids are crazy. I would email those up and down the chain of ford and post on every truck website imaginable. I applaud you for your calm demeanor in speaking with that idiot who calls herself a representative. No way they can deny you are having issues after seeing these videos. I predict you will have a new truck from Ford in the near future with this evidence.