Ford Customer Service-What I have Learned
08-30-2014, 06:54 PM
#21
I'm into the HVAC business. I'm self employed for 28 years now and most of my business is making ductwork. Once I gain a customer they always come back. I only use prime metal. They always get an excellent finished product at a great price. I cherish my customers and I don't have to kiss the asses of any stockholders.
08-30-2014, 08:59 PM
#22
Senior Member
Thread Starter
I'm into the HVAC business. I'm self employed for 28 years now and most of my business is making ductwork. Once I gain a customer they always come back. I only use prime metal. They always get an excellent finished product at a great price. I cherish my customers and I don't have to kiss the asses of any stockholders.
Be proud of your hard work and success. We need big business to look at people/companies like you/yours and learn from your ethics.
Take Care
Green Gem
08-30-2014, 09:04 PM
#23
i never had issues with fords CS...they approved a paint defect repair under warranty in a matter of minutes....
and i second the good dealership part...thats half the battle...i found a good dealer and im sticking with them...hell i even work there
and i second the good dealership part...thats half the battle...i found a good dealer and im sticking with them...hell i even work there
Last edited by djfllmn; 08-30-2014 at 09:08 PM.
08-30-2014, 09:19 PM
#25
Senior Member
I wonder sometimes why Ford is not handling these issues.
08-30-2014, 09:20 PM
#26
I had my truck in the shop after less than a week. It sat at the dealer for over 3 weeks. THEY called Ford over it and Ford ended up sending a representative from up north who finally fixed the problem in 2 hours. Ford customer service did give me a warranty covering brakes oil changes tire rotations wipers for 36k miles.
Last edited by JCB4'sDad; 08-31-2014 at 12:20 AM. Reason: Phone can't spell
08-30-2014, 10:38 PM
#27
Senior Member
Thread Starter
Working for the dealership rather clouds your experience.
Green Gem
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yotehunter (08-31-2014)
08-30-2014, 10:40 PM
#28
Senior Member
Thread Starter
08-30-2014, 10:43 PM
#29
Senior Member
Thread Starter
08-30-2014, 10:50 PM
#30
Senior Member
Thread Starter
I harmless my truck in the shop on less than a week. It sat at th dealer for over 3 weeks. THEY callied Ford over it and they ended up sending a representative from up north who follow fixed the problem in 2 hours. Ford customer service did give me a warranty covering brakes oil changes tire rotations wipers for 36k miles.
I'm glad that you got some satisfaction and amazed that you saw a Ford representative.
Losing the use of your truck for three weeks over a two hour job is shameful.
Take Care
Green Gem
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digitaltrucker (08-31-2014)
