travelrider

I'm not sure what to do here. I'm having brake problems with my truck that is under 36k miles still. I have an original 3/36 warranty, a Certified Preowned Warranty, and a Ford 75000 mile ESP Premium Care Warranty, and yet I'm being told on the fourth visit that the issue isn't covered under warranty.

The dealer says the rotors have "burning spots" on them and that these burning spots are indicative of excessive braking or towing. This is the first I've heard this after taking the truck in 4 times for brakes.

This is a grocery-getter pickup truck. I don't tow. I don't drive hard. The rotors were warped when I bought it, as circumstantially evidenced by the fact that i bought the car on 1/22/15 and took it in for brake issues the first time on 2/25/15 and took it back again on 4/9/15 for a new noise that appeared after the first time they turned the rotors. They never fixed the noise but I got busy (and frustrated with repeat visits to the dealer) and so I didn't take it back again until yesterday, 12/11/15 since i'm almost at 36k and had no choice but to get it handled. So, basically, the whole time I've owned the truck, brakes have been the theme of my complaints.

Now, they are telling me the rotors are at minimum spec and cannot be machined again and that since there are burning spots, new rotors are not covered under warranty.

So, it's my word that I don't tow against their claim that towing has caused these issues. The service lady said she's going to talk to the warranty manager on Monday, so there's a chance this will work out, but I don't know yet and I'm a bit frustrated.

If they stand firm, what would your next move be?

travelrider

P.S. The dealer that sold me the truck is 100 miles from my home and so the dealer that has been doing the service isn't the same one that sold me this Certified Preowned truck. I drove it away from buying it and only realized I had warped rotors as I was on my way home with the truck. Instead of returning to the dealer that sold it to me I just took it to a local dealer as soon as I got time. I'm sure everyone would understand not wanting to make an additional 200 mile round trip for a warranty brake problem.

Ricktwuhk

See what they say on Monday then worry about it.

travelrider

I see how you got to over 2000 posts.

NastyFFX4

iTrader: (1)

What at in Florida are you?

Pacific Fisher

I and so many others have had brake rotor issues. It was the darndest thing with my dealer, they finally broke down and blamed Ford Motor Company by saying bad breaks were "normal".

travelrider

I'm in St. Petersburg.
Dealer that sold me the vehicle is in Orlando. (They had a Ruby Red FX2! It was worth the drive!)

travelrider

So, should I just save my pennies for aftermarket rotors? Do I need to go further? Aftermarket calipers, etc.? I don't even tow. This is ridiculous.

jkenprice1

So the dealer refused to replace your rotors?

travelrider

So far, yes. The service lady is going to talk to the warranty manager on Monday. Meanwhile, my truck sits in their lot over the weekend while they quibble about whether to warranty out my rotors or not.

Ridiculous. This is, at most, a $500 job at dealer cost and they'd get reimbursed by Ford for doing it. We're going to argue about it longer than it would take for them to change the rotors and pads.

If they hold firm, I'll end up going aftermarket. They won't get the job at all if they don't warranty it.