Brittany from Ford Service - who has been helped?
05-18-2015, 11:20 AM
#31
Ford Customer Service
Hey guys and gals,
Just wanted to give you a little update on some movements we've had. Brittany has moved to our Twitter team, so now you're stuck with Crystal and I. Bummer, I know.
We're more than happy to help in any way we can, so don't hesitate to reach out via PM, or by mentioning us in a thread. Look forward to working with you all!
Nick
Just wanted to give you a little update on some movements we've had. Brittany has moved to our Twitter team, so now you're stuck with Crystal and I. Bummer, I know.
We're more than happy to help in any way we can, so don't hesitate to reach out via PM, or by mentioning us in a thread. Look forward to working with you all!Nick
The following 3 users liked this post by FordService:
05-18-2015, 11:47 AM
#32
I am having a an issue with my 13 f-150 w/ 22k miles. It begins to shake above 55 mph. I've replaced tires and wheels but the problem will not go away. The dealership wants to charge me for a road test on all 4 wheels, which I already paid for when i installed the new rims and tires. They refuse to accept the paperwork as proof that it has been done. The dealership will only use their test as proof. I told them that I would gladly pay the test if it turns out that the wheel and tires are bad but if they aren't, i don't feel that it is just to be stuck with the bill. Especially if this is under warranty.They refuse to continue beyond this point.They've had my truck for a week now. Please help! 
05-18-2015, 01:43 PM
#33
I am having a an issue with my 13 f-150 w/ 22k miles. It begins to shake above 55 mph. I've replaced tires and wheels but the problem will not go away. The dealership wants to charge me for a road test on all 4 wheels, which I already paid for when i installed the new rims and tires. They refuse to accept the paperwork as proof that it has been done. The dealership will only use their test as proof. I told them that I would gladly pay the test if it turns out that the wheel and tires are bad but if they aren't, i don't feel that it is just to be stuck with the bill. Especially if this is under warranty.They refuse to continue beyond this point.They've had my truck for a week now. Please help!
I have issues with my 2013 f150 with the battery dying, i am on my 4th one. After quick searches on line i find out that 2013 f150 is notorious for dead batteries. I contacted a Ford person here on the forum who passed my info onto the regional customer service rep. who then contacted the dealer i was taking my truck to. I thought contacting Ford through these forums would help because all i kept getting from the dealer was that they can't find anything wrong with me truck. I also had the issue with the delay shifting going from P to D or from D to R. So i decide to do a little test my self so i get a copy of Fords service manual for my f150 and preform a battery drain test. Per Fords service manual there should be no more of .05 amp draw, my truck draws .31 amps. I bring this up to the dealer and the rep and also that there is a TSB on the shifting delay. Anyways after 8 weeks or so of the consumer rep calling me once a week to tell me they are working with the dealer to solve the issue. After all that waiting the rep calls and states that my truck is up to Fords standards.
I am glad some people got their problems resolved but i am not one of those. I can't say that Ford cares about their customers after they purchase the truck.
05-18-2015, 02:16 PM
#34
Senior Member
I'll chime in here to say that Chrystal did help me. The help was pretty much limited to putting me in touch with a regional rep so I could do battle with this person. Often the hardest part of the process is reaching the right person, so I was (am) appreciative of their presence on the board.
05-19-2015, 03:11 PM
#35
Member
I have to say that Crystal did help me get my dealer to take my complaints seriously regarding the rattling steering rack. Before she got involved I kept hearing the "cannot replicate the issue" story, but with her help they fixed the problem. Well, at least they fixed it for 8,000 miles. Now it's starting again so I begin the process anew except this time I am on my ESP instead of original warranty.
05-19-2015, 11:54 PM
#36
Senior Member
I had help as well on my 2011 with the Brake booster. Was out of warranty by a few thousand miles, and these folks he helped coordinate a case and got ford to pay half the cost.
05-20-2015, 01:31 PM
#37
Ford Customer Service
I am having a an issue with my 13 f-150 w/ 22k miles. It begins to shake above 55 mph. I've replaced tires and wheels but the problem will not go away. The dealership wants to charge me for a road test on all 4 wheels, which I already paid for when i installed the new rims and tires. They refuse to accept the paperwork as proof that it has been done. The dealership will only use their test as proof. I told them that I would gladly pay the test if it turns out that the wheel and tires are bad but if they aren't, i don't feel that it is just to be stuck with the bill. Especially if this is under warranty.They refuse to continue beyond this point.They've had my truck for a week now. Please help!
I'll be happy to look into some additional assistance. Just PM me your VIN, best daytime phone number, full name, and dealer name/location.
Good luck!
I have issues with my 2013 f150 with the battery dying, i am on my 4th one. After quick searches on line i find out that 2013 f150 is notorious for dead batteries. I contacted a Ford person here on the forum who passed my info onto the regional customer service rep. who then contacted the dealer i was taking my truck to. I thought contacting Ford through these forums would help because all i kept getting from the dealer was that they can't find anything wrong with me truck. I also had the issue with the delay shifting going from P to D or from D to R. So i decide to do a little test my self so i get a copy of Fords service manual for my f150 and preform a battery drain test. Per Fords service manual there should be no more of .05 amp draw, my truck draws .31 amps. I bring this up to the dealer and the rep and also that there is a TSB on the shifting delay. Anyways after 8 weeks or so of the consumer rep calling me once a week to tell me they are working with the dealer to solve the issue. After all that waiting the rep calls and states that my truck is up to Fords standards.
I am glad some people got their problems resolved but i am not one of those. I can't say that Ford cares about their customers after they purchase the truck.
I have issues with my 2013 f150 with the battery dying, i am on my 4th one. After quick searches on line i find out that 2013 f150 is notorious for dead batteries. I contacted a Ford person here on the forum who passed my info onto the regional customer service rep. who then contacted the dealer i was taking my truck to. I thought contacting Ford through these forums would help because all i kept getting from the dealer was that they can't find anything wrong with me truck. I also had the issue with the delay shifting going from P to D or from D to R. So i decide to do a little test my self so i get a copy of Fords service manual for my f150 and preform a battery drain test. Per Fords service manual there should be no more of .05 amp draw, my truck draws .31 amps. I bring this up to the dealer and the rep and also that there is a TSB on the shifting delay. Anyways after 8 weeks or so of the consumer rep calling me once a week to tell me they are working with the dealer to solve the issue. After all that waiting the rep calls and states that my truck is up to Fords standards.
I am glad some people got their problems resolved but i am not one of those. I can't say that Ford cares about their customers after they purchase the truck.
I'll chime in here to say that Chrystal did help me. The help was pretty much limited to putting me in touch with a regional rep so I could do battle with this person. Often the hardest part of the process is reaching the right person, so I was (am) appreciative of their presence on the board.
I have to say that Crystal did help me get my dealer to take my complaints seriously regarding the rattling steering rack. Before she got involved I kept hearing the "cannot replicate the issue" story, but with her help they fixed the problem. Well, at least they fixed it for 8,000 miles. Now it's starting again so I begin the process anew except this time I am on my ESP instead of original warranty.
I'll be sure to pass along your praise!
GGlaser - I'll be glad to check out some additional assistance on this. Please PM me your VIN, updated mileage, best daytime phone number, full name, and dealer name/location.
Meagan
Last edited by FordService; 05-20-2015 at 01:48 PM.
05-21-2015, 04:16 PM
#38
Hi txbatman55,
I'll be happy to look into some additional assistance. Just PM me your VIN, best daytime phone number, full name, and dealer name/location.
Are you currently experiencing these concerns with your truck's battery, 2quik? Please let me know, along with your mileage.
Hi guys,
I'll be sure to pass along your praise!
GGlaser - I'll be glad to check out some additional assistance on this. Please PM me your VIN, updated mileage, best daytime phone number, full name, and dealer name/location.
Meagan
I'll be happy to look into some additional assistance. Just PM me your VIN, best daytime phone number, full name, and dealer name/location.
Are you currently experiencing these concerns with your truck's battery, 2quik? Please let me know, along with your mileage.
Hi guys,
I'll be sure to pass along your praise!
GGlaser - I'll be glad to check out some additional assistance on this. Please PM me your VIN, updated mileage, best daytime phone number, full name, and dealer name/location.
Meagan
I know that Ford dealers are not the Ford company but it is sad that it takes someone from Ford company to make contact with the dealer in order to get someone to really take a serious look at the problem or at least make it seem like there really looking into the problem.
Last edited by 2quik; 05-21-2015 at 04:20 PM.
05-22-2015, 11:36 AM
#39
Ford Customer Service
I have not had the truck/battery die since the last time which was around February of this year. what i don't understand is how can Ford states that my truck is running up to "Fords" standards but "Fords" service manual states that the mim draw on a better for my truck should be no more then .05 amp. I have a .30 amp draw. . I guess the dealer and Ford can both say since the issue is not present there is no issue all is up to "Fords" standards, but the problem/draw still remains. A draw like this will take time to kill the battery but it will eventually prematurely kill the battery. I did not feel like the "regional service person" was persistent or fight with the dealer to find the draw at all. I love the truck but in all Ford has left a bad taste. I find my self checking the battery at least once a week just to make sure it's not dead or going to die.
I know that Ford dealers are not the Ford company but it is sad that it takes someone from Ford company to make contact with the dealer in order to get someone to really take a serious look at the problem or at least make it seem like there really looking into the problem.
I know that Ford dealers are not the Ford company but it is sad that it takes someone from Ford company to make contact with the dealer in order to get someone to really take a serious look at the problem or at least make it seem like there really looking into the problem.
Meagan
05-22-2015, 11:53 AM
#40
Ford Customer Service sucks harder than a brand new 5 horse power shop vac!
There's a long thread on here, that I started about a vibration in my 2014 FX4.
I was directed to my Regional CSR. At first, I really thought we were going to get somewhere. When they felt like the issue was resolved, they quit returning my calls and emails, even though the vibration was never fixed. I spent a fair amount of money, out of my pocket, to try to diagnose the problem that the local Ford dealers wouldn't even look at.
The common BS response that I got ... "it's operating within factory specifications".
I sent a PM to "Ford Service" on here and they never responded, not that it surprises me, one bit.
I'm stuck with the truck because I refuse to take the depreciation hickey after putting 50% down. As soon as I feel like I can get rid of this truck, without taking it up the butt, it will be gone and I will never purchase another Ford product. I feel like Ford offers great features at a great price, but if they're willing to brush off their customer's problems, they don't need my business.
There's a long thread on here, that I started about a vibration in my 2014 FX4.
I was directed to my Regional CSR. At first, I really thought we were going to get somewhere. When they felt like the issue was resolved, they quit returning my calls and emails, even though the vibration was never fixed. I spent a fair amount of money, out of my pocket, to try to diagnose the problem that the local Ford dealers wouldn't even look at.
The common BS response that I got ... "it's operating within factory specifications".
I sent a PM to "Ford Service" on here and they never responded, not that it surprises me, one bit.
I'm stuck with the truck because I refuse to take the depreciation hickey after putting 50% down. As soon as I feel like I can get rid of this truck, without taking it up the butt, it will be gone and I will never purchase another Ford product. I feel like Ford offers great features at a great price, but if they're willing to brush off their customer's problems, they don't need my business.