markm

So as I reading the forum topics tonight I see Brittany from Ford Service occasionally chiming in asking for information on a number of threads.

Then (usually) I see the OP post later with really nothing resolved. People are still paying the dealer full price for trucks barely out of warranty, parts seem to be delayed and the OP is waiting for their truck for long periods.

I guess my question is who has received help from Brittany and what did she do to make your service go smoother. Not trying to bash anyone here but I would like to hear some evidence that Ford Service does care, and knows we are watching how our fellow owners are treated.

Thanks in advance

markm

So 240 views and nobody has anything good to say ......
Was really hoping Ford Service was helping people, but maybe not so much.

MEZERR

You know the people who answer the FORD customer service line and say "Hello, how may I direct your call?". That's what the FORDSERVICE account is. Skip them, and call the 1-800 number and speak to a rep yourself.

Not specifically speaking to you MarkM, but people around here think the FORDSERVICE account is some magical God. Other then saying "Have you visted your dealer yet?", I don't see them as much use. They are just for PR. Call the 1-800 number if you need assistance.

RLXXI

Yup^

markm

Pretty much what I was suspecting .... I was actually hoping that the 100,000 or so members here that actually own Ford products (some of us own more than one!) were actually listened to and Ford Service would actually be helping people work through their issues. Not expecting Ford to cover everything that is out of warranty, but an occasional intervention with the dealerships would go a long way with me when I'm ready to order my new Shelby GT350. Lucky both of my rides have been reasonably trouble free (knock on wood).

Would really like to hear from some one (any one!) that has been helped by these folks or is all their interest just BS.

RLXXI

Out of warranty they are pretty much useless, in warranty nothing more than someone patting you on the back with dreams of unicorn milk glittered with rainbow dust.

markm

Now that was funny!

powerboatr

they helped me and my dealer coordinate the sun roof issue
and followed up after the fact

tomasulo

They (Brittany) put me in contact with the Ford Canada moderators on the forum, who passed my issue on to a regional customer service rep. Although my issue shouldn't have happened, with a somewhat faulty part, my truck was out of warranty, and the part was never a Recall, just a TSB sent out. The social media moderator kept checking in with me and asking questions until the customer service manager from Ford Canada called me. He explained there wasn't a lot he could do, unless the part ever got recalled, but being a loyal customer, he wanted to do something for me. He is mailing out a voucher to use at my local dealer for service, parts, accessories or whatever I want. If they wouldn't have chimed in on my thread here on this forum, I would have gotten nothing.

Barry_Vee

I sent a PM and was given instructions on how to open a Case File. End result was having out of pocket expenses returned for a repair. See https://www.f150forum.com/f38/p0236-...r-code-289939/