brand new truck with blown engine
02-21-2015, 05:16 AM
#91
Junior Member
Thread Starter
I would not call it entitlement ,I would call it expecting a quality product. After all ford says quality is job one.I work in manufacturing so I understand how this could happen and I also have built a 600 hp mustang engine and know how much work this would have been for an experienced tech.A 40,000 doller truck At 545 miles should have been replaced and thats what happen.Would you want someone learning on your truck,probably not.The dealer even said this would be a first for them.So no I didn't want to be a guine pig on this.And it was not a little part it was a connecting rod snapped in half,thats a major part.
02-21-2015, 11:14 AM
#93
Senior Member
[MENTION=56866]MT-Ford[/MENTION] ...
I won't argue one bit with you that the sense of entitlement with people in general these days is higher than ever ... nor will I argue with you that we have become a much more litigious society. Both of those things are "not good" if you ask me.
However, I don't consider this instance having anything to do with entitlement. I - like most others here that said he should get a new truck - feel that way based strictly on the facts that stack up this way: 1) These trucks, at about $35K on up, are a pretty large investment no matter how much money you make, 2) The truck was effectively brand-spanking-new when the rod was thrown and ruined the engine, and 3) Having a dealership do an engine replacement doesn't really give anyone the warm-and-fuzzies.
Look, I'm 43. I've been married 13 years, have 2 children, am a licensed architect and a general contractor. I've worked my *** off all my life for everything I have. I have been fairly successful, but have also run into many brick walls in my life. The only thing I've ever felt entitled to is an opportunity for me to take my life into my own hands and do what I can to make it the best possible future for myself and my family.
Now, I also know what "doing the right thing" is and what it means. And in my opinion, warranty or not, I find it fascinating that anyone would think that someone should just "suck it up and get the engine replaced" on a brand new truck that had less than 600 miles, less than about 2 weeks of ownership, and the first payment hasn't even been made. I said it before - while the warranty covers such issues as a blown engine due to mfg defect - that doesn't mean the "right thing" is to just replace the engine, even if that would be a perfectly acceptable "fix" per the warranty.
It's also been brought up that a brand new replacement truck may very well come with a whole new set of problems, I can't argue against that either. All of it is a crap shoot. Everything in life has its risks. But in this case, I'd gladly gamble on the new truck vs. the one with the engine getting replaced. I'd say that the new engine going in would most likely be "perfect". But it's not the engine I'd worry about. It would be any damage or screw-ups that might happen in performing the swap. Body panels have to come off and be put back on ... half of what's in the engine bay has to be disconnected and/or taken out to get the engine out, so on and so forth.
I know it's not necessarily the norm ... but we have tons of examples across this board, and likely plenty that have never been posted here, where even simple warranty items have been botched. I recall a somewhat recent post where someone had an oil change, and got the truck back with overspray of paint all over the front of their truck. They had to get the hood and front quarter panel either buffed and/or repainted ... new cowl, new wiper arms, etc. None of those items in general are a huge deal, but my point remains that stuff just seems to get screwed up quite often in dealer shops. And I'm not damning the techs. From everything I have read and heard here, FORD screws dealers on warranty work. They have charts that say "engine replacement should take 8 hours" (for example) ... but any tech will tell you that it will take days ... and the tech won't make any money on it because their actual time will be well over the estimate ... so the Tech, even if a fantastic one - will end up speeding through the work to minimize the overage of time since there's no way they can do it in the allotted warranty reimbursement (or whatever you call it).
I know i'm rambling now ... but I just felt it necessary to point out the reasonable side of expecting a new truck in this situation, and that it is not due to a sense of entitlement ... it's due to the feeling that people need to get back to simply doing the right thing, even if they have a piece of paper that says they dont have to.
I won't argue one bit with you that the sense of entitlement with people in general these days is higher than ever ... nor will I argue with you that we have become a much more litigious society. Both of those things are "not good" if you ask me.
However, I don't consider this instance having anything to do with entitlement. I - like most others here that said he should get a new truck - feel that way based strictly on the facts that stack up this way: 1) These trucks, at about $35K on up, are a pretty large investment no matter how much money you make, 2) The truck was effectively brand-spanking-new when the rod was thrown and ruined the engine, and 3) Having a dealership do an engine replacement doesn't really give anyone the warm-and-fuzzies.
Look, I'm 43. I've been married 13 years, have 2 children, am a licensed architect and a general contractor. I've worked my *** off all my life for everything I have. I have been fairly successful, but have also run into many brick walls in my life. The only thing I've ever felt entitled to is an opportunity for me to take my life into my own hands and do what I can to make it the best possible future for myself and my family.
Now, I also know what "doing the right thing" is and what it means. And in my opinion, warranty or not, I find it fascinating that anyone would think that someone should just "suck it up and get the engine replaced" on a brand new truck that had less than 600 miles, less than about 2 weeks of ownership, and the first payment hasn't even been made. I said it before - while the warranty covers such issues as a blown engine due to mfg defect - that doesn't mean the "right thing" is to just replace the engine, even if that would be a perfectly acceptable "fix" per the warranty.
It's also been brought up that a brand new replacement truck may very well come with a whole new set of problems, I can't argue against that either. All of it is a crap shoot. Everything in life has its risks. But in this case, I'd gladly gamble on the new truck vs. the one with the engine getting replaced. I'd say that the new engine going in would most likely be "perfect". But it's not the engine I'd worry about. It would be any damage or screw-ups that might happen in performing the swap. Body panels have to come off and be put back on ... half of what's in the engine bay has to be disconnected and/or taken out to get the engine out, so on and so forth.
I know it's not necessarily the norm ... but we have tons of examples across this board, and likely plenty that have never been posted here, where even simple warranty items have been botched. I recall a somewhat recent post where someone had an oil change, and got the truck back with overspray of paint all over the front of their truck. They had to get the hood and front quarter panel either buffed and/or repainted ... new cowl, new wiper arms, etc. None of those items in general are a huge deal, but my point remains that stuff just seems to get screwed up quite often in dealer shops. And I'm not damning the techs. From everything I have read and heard here, FORD screws dealers on warranty work. They have charts that say "engine replacement should take 8 hours" (for example) ... but any tech will tell you that it will take days ... and the tech won't make any money on it because their actual time will be well over the estimate ... so the Tech, even if a fantastic one - will end up speeding through the work to minimize the overage of time since there's no way they can do it in the allotted warranty reimbursement (or whatever you call it).
I know i'm rambling now ... but I just felt it necessary to point out the reasonable side of expecting a new truck in this situation, and that it is not due to a sense of entitlement ... it's due to the feeling that people need to get back to simply doing the right thing, even if they have a piece of paper that says they dont have to.
02-21-2015, 04:52 PM
#94
[MENTION=177965]Wiggum[/MENTION] Doing the right thing! I agree with you 100%. My comments were not nearly as articulate as yours. Thanks for posting.
02-22-2015, 11:28 PM
#95
Senior Member
Well after a long fight with ford,the dealer was awesome and got me a new truck.I felt that with 545 miles and only 3 weeks old they should give a new one.Ford did not agree but I have been a customer of this dealer for 11 years and they made it right.Very stand up guys,now I know why I spend my money there.And frankly I would have never felt the same way about the truck.I have kids and sitting on the side of road with 2 kids when it is 10deg and snowing for 2 hours made me sick.The dealer really worked hard on this and has earned a life long customer. Thank You for all comments.