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Old 03-15-2014, 02:23 PM   #11
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Kid, I hate to hear stories like this because I know these dealers can do better. My dealer has me spoiled. The service dept. always goes above, and beyond to make sure I'm happy with their service. They call when they say they will, get parts in a timely manner, and have in the past done the job correctly the first time. I wish you luck. If only you could get to my neck of the woods here in North Carolina.
Yeah I wish it was better, you see I've been working at a Japanese brand dealer for over 10+ years, I see what our place does for customers, we try to go above and beyond every time, sure some people just can't be satisfied but they are few and far between. I should try a different dealer I have 3 to choose from all within an hours drive. I know they could do better, just wish they would. Even the ford service people on here just seem to suggest "go to your dealer" I wish they could actually help more
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Old 03-15-2014, 02:52 PM   #12
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Yeah I wish it was better, you see I've been working at a Japanese brand dealer for over 10+ years, I see what our place does for customers, we try to go above and beyond every time, sure some people just can't be satisfied but they are few and far between. I should try a different dealer I have 3 to choose from all within an hours drive. I know they could do better, just wish they would. Even the ford service people on here just seem to suggest "go to your dealer" I wish they could actually help more

I understand brother. The reps do what they can, but it's still up to the dealer. I would go to another dealer in hopes I could get better service. Then write the GM of your current dealer a letter tell him/her exactly why I moved on, and copy Ford's big office in your region. May help, may not, but probably make you feel better. Good luck.
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Old 03-15-2014, 04:28 PM   #13
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My '12 does the same thing. Never heard of a fix for this but doesn't give me enough reason to take it in. Less work someone else does on my truck the better. The next closest dealer to me I was using lost credibility points with previous repairs.
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Old 03-17-2014, 11:32 AM   #14
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I love that you are here to help, but have you actually had to bring your f150 to ford? As you know dealers are independently owned, in my experience most don't care enough to help you, "It's normal, performing within spec, no fault found, no codes, they all do it... " just some of the things I hear every visit. I know you don't represent Canada, but your counterpart isn't very helpful. What is your procedure with members after as less then satisfactory visit to a dealer?
Hi kidastra,

I know that being told that your vehicle is behaving normally can be really frustrating, especially when you spend a lot of time in your truck and know quite well when something doesn't feel or look right. We do need folks to get a diagnosis from a dealership before we can help because someone from Ford actually has to get their hands on your truck. Once that happens, we can then explore some additional ways to help from our end. We just need that technical information from the dealership first. If need be, you're always welcome to go to a different Ford Dealership for a second opinion.

Crystal
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Old 03-17-2014, 08:27 PM   #15
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Hi kidastra,

I know that being told that your vehicle is behaving normally can be really frustrating, especially when you spend a lot of time in your truck and know quite well when something doesn't feel or look right. We do need folks to get a diagnosis from a dealership before we can help because someone from Ford actually has to get their hands on your truck. Once that happens, we can then explore some additional ways to help from our end. We just need that technical information from the dealership first. If need be, you're always welcome to go to a different Ford Dealership for a second opinion.

Crystal
While I agree with that having you here is a great start by Ford, all the engineers in Dearborn need to do is drive any truck off the Rouge lot in the rain and they will feel this same issue.

It is not a new thing as it happened in my 2011 and also on my 2013. I'm not worried about it and not everything requires a visit to a dealership. Sometimes, Ford Engineers just need to take ownership of some of the small things that bother owners of Ford trucks.

Just out of curiosity Crystal, do you drive a F150?
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Old 03-17-2014, 08:40 PM   #16
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Just out of curiosity Crystal, do you drive a F150?
\unfair question of someone who works in a call center and probably could not afford a 150.
Used to be middle management in a call center and we had a group that answered customer emails all day long for not much more then minimum wage and most of these jobs are subbed out and not a direct employee of Ford.
They must be carefull how and what they answer. But a good CSR will get your concern to the proper people who can help with your problem.
Hats off to the reps here, not a fun job
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Old 03-17-2014, 09:02 PM   #17
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unfair question of someone who works in a call center and probably could not afford a 150.
Really? You didn't just say that!
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Old 03-17-2014, 09:20 PM   #18
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@WANTED
I feel pretty lucky now as my dealer hired a new service manager and he knows how to get things done with Ford Corporate. I've had some previous issues denied under warranty and now recently fixed on my truck. It's great having everything working as it should. I now enjoying my F150 like I did when when I first bought it.
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Old 03-17-2014, 09:26 PM   #19
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It's normal. They all vibrate when the wipers are on. I can feel it on the footwell anytime the wipers are on. It's due to the "high strength" steel used throughout the vehicle. Just like the door panels that nearly fold up when you close them.
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Old 03-17-2014, 09:26 PM
 
 
 
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