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All the new trucks do that!!!!!!?????? ( Ford Dist. Service Rep.)

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Old 08-19-2013, 10:26 AM   #1
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Default All the new trucks do that!!!!!!?????? ( Ford Dist. Service Rep.)

Had my 2012 Platinum Screw short 4X 5.0 373's one year now and I have had a problem with the lube in the Electronic rack getting a rattle in it when temperatures get above 90 degrees. The higher the temp the worse it gets? When I was told that I spent 50+ $$$ and all the trucks do that. I had to back off and STFU or I would felling like having one of my workers drive around dealer with a giant tent sign letting others know, I cant be the only one in my area? Also I am lucky to get 13 MPG city with everyday driving my 2012 got 14-15, with a 5.4. What the heck do you do when no one listens? higher attorneys??? All I ask for is what I payed for I don't think that's a lot to ask for? JIM D
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Old 08-19-2013, 10:51 AM   #2
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Try a different dealer or talk to the service manager. Could also talk to Ashley the Ford rep here on the forum.
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Old 08-19-2013, 11:02 AM   #3
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Default Service Manager

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Try a different dealer or talk to the service manager. Could also talk to Ashley the Ford rep here on the forum.

Already talking to General Service Mgr. it's Galpin the biggest Ford dealer but he is trying but he's so dam busy and he has already been thru 2 service mgrs that screwed up everything. I am now dropping the truck Wed. over night for them to test it???
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Old 08-19-2013, 12:31 PM   #4
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Default How do I contact Ashly the Ford Rep. ?

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Try a different dealer or talk to the service manager. Could also talk to Ashley the Ford rep here on the forum.

Help? Ashly
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Old 08-19-2013, 01:09 PM   #5
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Thread moved to '09-Present section.
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Old 08-19-2013, 02:18 PM   #6
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Had my 2012 Platinum Screw short 4X 5.0 373's one year now and I have had a problem with the lube in the Electronic rack getting a rattle in it when temperatures get above 90 degrees. The higher the temp the worse it gets? When I was told that I spent 50+ $$$ and all the trucks do that. I had to back off and STFU or I would felling like having one of my workers drive around dealer with a giant tent sign letting others know, I cant be the only one in my area? Also I am lucky to get 13 MPG city with everyday driving my 2012 got 14-15, with a 5.4. What the heck do you do when no one listens? higher attorneys??? All I ask for is what I payed for I don't think that's a lot to ask for? JIM D
I see you've posted this issue in a couple of different places.....
Read this thread it might help you out.
http://www.f150forum.com/f38/steerin...terrain-94150/
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Old 08-19-2013, 02:38 PM   #7
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That's not normal, or they all would do that. Mine doesn't. Tell the dealer to show you a new truck on the lot that does this. He won't be able to.

As for mileage, I get 17 in the city. 2012 SCrew with the 5.0. However, the first couple tanks were lower.
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Old 08-19-2013, 03:05 PM   #8
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my 13 5.0 3.73 4x4 scab doesn't do that... and Im (dash calculator) avg 17 mpg mixed right now.
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Old 08-19-2013, 03:42 PM   #9
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Help? Ashly
Ashley is our local Ford Customer Rep., and Ford Angel. You can go to the home page of the forum, you will see Ford Service Rep. Send her a PM with you model, year, and VIN number with the problem. She's very good.

And, it's not normal. I hate it when they say that. Good luck.
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Old 08-21-2013, 02:04 PM   #10
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Help? Ashly
Hi Jimmy D.

I responded to your PM!

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Try a different dealer or talk to the service manager. Could also talk to Ashley the Ford rep here on the forum.
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Ashley is our local Ford Customer Rep., and Ford Angel. You can go to the home page of the forum, you will see Ford Service Rep. Send her a PM with you model, year, and VIN number with the problem. She's very good.

And, it's not normal. I hate it when they say that. Good luck.
Thanks, XtraLargeTall and Wanted33! I appreciate the help.

Ashley
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Old 08-21-2013, 03:35 PM   #11
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If you have a Facebook account you can look up Trina at Ford and she can help too.
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Old 08-21-2013, 03:59 PM   #12
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Couple thoughts:

Squeaks in the dash are not univeral (my 2013 doesn't have one yet, my 2010 did have one that drove me crazy) but they are very common in all vehicles. They can be very difficult to isolate and correct. Likely their service department would not get paid under warranty to troubleshoot/fix it. I had a dashboard squeak in my $100,000 Range Rover from day 1 that I eventually isolated and fixed myself with a little bit of felt cloth slipped into a gap in the dash. I never even bothered to take it in to service since I doubted they could do much.

Your fuel mileage is typical. It's not what you expected and Ford is learning the hard way to downplay their mileage claims on all their new vehicles. Your local dealer didn't build the truck and has nothing to do with the fuel economy it gets.

Good luck.
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Old 08-21-2013, 04:07 PM   #13
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Originally Posted by eye.surgeon View Post
Couple thoughts:

Squeaks in the dash are not univeral (my 2013 doesn't have one yet, my 2010 did have one that drove me crazy) but they are very common in all vehicles. They can be very difficult to isolate and correct. Likely their service department would not get paid under warranty to troubleshoot/fix it. I had a dashboard squeak in my $100,000 Range Rover from day 1 that I eventually isolated and fixed myself with a little bit of felt cloth slipped into a gap in the dash. I never even bothered to take it in to service since I doubted they could do much.

Your fuel mileage is typical. It's not what you expected and Ford is learning the hard way to downplay their mileage claims on all their new vehicles. Your local dealer didn't build the truck and has nothing to do with the fuel economy it gets.

Good luck.
@eye.surgeon Rang Rovers are $100,000? Yikes. I'm going to have to look them up on google. I thought Mercedes, Bentleys and all those high end cars was $100,000. Wow and I was complaining about staying under $30,000 for my truck...LOL
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Old 08-21-2013, 06:54 PM   #14
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yes they're expensive.
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Last edited by eye.surgeon; 08-21-2013 at 07:21 PM.
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Old 08-21-2013, 09:47 PM   #15
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yes they're expensive.
@eye.surgeon. What model do you have? Trim level?
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Old 08-21-2013, 09:55 PM   #16
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If I'm spending that much on a vehicle, it's gonna be a performance car
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Old 08-21-2013, 10:14 PM   #17
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If you get something like an HSE Sport they're pretty expensive. I have a friend who used to be a Land Rover service advisor and the repairs are outrageous. I like the looks of them, but for that price I'd get the Porsche Cayenne Turbo S and get an APR tune on it.
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Old 08-25-2013, 01:21 AM   #18
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@eye.surgeon. What model do you have? Trim level?
Range Rover supercharged. 510 HP
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Old 08-25-2013, 01:21 AM
 
 
 
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