Thanks for clarifying, Kung! Getting this escalated to the regional customer service manager for your area is also an option. If interested, please send a private message my way with your full name, VIN, servicing dealership, and best daytime contact number.
Please keep me posted!
Will do; at this point I'm at least confident that the dealership will give actual troubleshooting a good try. That's all I want. I'll post updates as I get them.