Hello!
07-21-2014, 10:19 AM
#11
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Join Date: Jul 2014
Location: NW Illinois
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07-25-2014, 08:48 AM
#12
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Join Date: Jul 2014
Location: TX
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I very much appreciate everyone's suggestions and opinions. Thank you for taking the time to post here. I will be taking the truck next week to get it photographed. I need to find out exactly what is entailed to "Re-paint". For example, to repaint the roof include the process of removing windshield and rear window etc… I have to seriously think about consequences I may have to face. I don't want my truck to be worse condition than what it is now. I will repaint only if I can pick my shop of preference, or I will ask for a replacement (which probably not going to happen, from looking at other posts). I will keep you posted. Thanks all!
07-29-2014, 11:07 PM
#13
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Location: TX
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OK… I took the truck to the dealer today. I washed the truck over the weekend so they could take better pictures and of course, it rained this morning… I took the truck by 8am and got a call at 4:30pm that they are done. I went to pick up the truck assuming that they would wash it to take photos… NO, who am I kidding! They don't waist their time for that kind of customer service. Service guy said he will submit it to Ford and see what Ford says. I have a feeling I could wait for weeks before I hear anything. He suggested that I should call Ford and start my own case with them. I guess it is up to me now. Case #1, Me vs Ford. Who will win at the end of this, you think? Only time will tell...
08-21-2014, 11:05 PM
#15
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Up dates... I have taken the truck twice now to have the photos taken. 1st photos were not clear enough. As I mentioned, the truck was too dirty!! This time, I washed the truck the morning of and no rain. Photos taken and all of the repaired are approved by Ford. I talked to the regional customer service rep. Nice guy, but he said there is no options such as extending the warranty or giving more discounts on the truck. Only choice I have at this point is to get repainted at the dealership. I am scared… the horror stories I read on this posts. Dealer said it will take about a week to get repainted. What is your thoughts? Any advise or suggestions? Thanks all!
