Auto/Tire Shop damaged my "new" SVT Raptor Wheel...
#1
Network Engineer / Geek
Thread Starter
Auto/Tire Shop damaged my "new" SVT Raptor Wheel...
So.. as I posted in another thread. I finally got my wheels and tires installed today. I bought these wheels as pull offs, I had my choice out of 5, so I cherry picked them.
Unfortunately, they needed my truck for about 4 hours, and I wouldn't have a ride back until after they close, so I asked them to lock the keys in my truck and I would pick it up when my wife got home.
As soon as I did a walk around, I spotted the issue. Looks like it was chipped on the balancing machine....
So -- what would you do? What would you ask them to do?
If worse comes to worse, how would you fix it?
Thanks!
Unfortunately, they needed my truck for about 4 hours, and I wouldn't have a ride back until after they close, so I asked them to lock the keys in my truck and I would pick it up when my wife got home.
As soon as I did a walk around, I spotted the issue. Looks like it was chipped on the balancing machine....
So -- what would you do? What would you ask them to do?
If worse comes to worse, how would you fix it?
Thanks!
#2
Senior Member
What store? When I worked at NTB every associate was authorized to make a situation right up to $3000. They should replace the wheel without question.
#3
Senior Member
So.. as I posted in another thread. I finally got my wheels and tires installed today. I bought these wheels as pull offs, I had my choice out of 5, so I cherry picked them.
Unfortunately, they needed my truck for about 4 hours, and I wouldn't have a ride back until after they close, so I asked them to lock the keys in my truck and I would pick it up when my wife got home.
As soon as I did a walk around, I spotted the issue. Looks like it was chipped on the balancing machine....
So -- what would you do? What would you ask them to do?
If worse comes to worse, how would you fix it?
Thanks!
Unfortunately, they needed my truck for about 4 hours, and I wouldn't have a ride back until after they close, so I asked them to lock the keys in my truck and I would pick it up when my wife got home.
As soon as I did a walk around, I spotted the issue. Looks like it was chipped on the balancing machine....
So -- what would you do? What would you ask them to do?
If worse comes to worse, how would you fix it?
Thanks!
Last edited by NASSTY; 07-01-2014 at 10:36 PM.
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Wanted33 (07-02-2014)
#4
Member
Yeah that's what it looks like to me as well, before the Ford dealer I made my rounds via [Firestone (thieving bastards)] and Goodyear tire stores for about 8 years and have seen similar marks on wheels for the same reason you stated.
.
#6
Network Engineer / Geek
Thread Starter
Here's hoping they fess up, or at least make it right.
#7
Senior Member
So.. as I posted in another thread. I finally got my wheels and tires installed today. I bought these wheels as pull offs, I had my choice out of 5, so I cherry picked them. Unfortunately, they needed my truck for about 4 hours, and I wouldn't have a ride back until after they close, so I asked them to lock the keys in my truck and I would pick it up when my wife got home. As soon as I did a walk around, I spotted the issue. Looks like it was chipped on the balancing machine.... So -- what would you do? What would you ask them to do? If worse comes to worse, how would you fix it? Thanks!
Definitly a screw driver mark. They should replace it . I hope it all works out.
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#8
Senior Member
Given that the rims are *new*, there is only 1(one) satisfactory option ...
*new* rim
#9
Network Engineer / Geek
Thread Starter
I got an email back from the shop. They want me to stop by today. Said they would make sure they get it resolved. Not sure what they're going to do yet, but at least they're open to talking.
I know back in the day lots of places claimed no responsibility for customer wheels, which worried me. If they can find a reconditioned wheel from a place that will cut them a deal on returning mine as a core once they have it, I would be happy.
Hell, there's a guy on eBay selling singles shipped right now for under $200, might be a good deal for them. I doubt they want to start searching forums.... LOL
I know back in the day lots of places claimed no responsibility for customer wheels, which worried me. If they can find a reconditioned wheel from a place that will cut them a deal on returning mine as a core once they have it, I would be happy.
Hell, there's a guy on eBay selling singles shipped right now for under $200, might be a good deal for them. I doubt they want to start searching forums.... LOL
#10
Senior Member
I got an email back from the shop. They want me to stop by today. Said they would make sure they get it resolved. Not sure what they're going to do yet, but at least they're open to talking.
I know back in the day lots of places claimed no responsibility for customer wheels, which worried me. If they can find a reconditioned wheel from a place that will cut them a deal on returning mine as a core once they have it, I would be happy.
Hell, there's a guy on eBay selling singles shipped right now for under $200, might be a good deal for them. I doubt they want to start searching forums.... LOL
I know back in the day lots of places claimed no responsibility for customer wheels, which worried me. If they can find a reconditioned wheel from a place that will cut them a deal on returning mine as a core once they have it, I would be happy.
Hell, there's a guy on eBay selling singles shipped right now for under $200, might be a good deal for them. I doubt they want to start searching forums.... LOL
Work it out so that you buy it from ebay and give them the bill.
Last edited by FDHog; 07-02-2014 at 02:24 PM.