being told that there is a 24-48 hour wait before an RMA can be issued
07-07-2014, 10:27 AM
#1
being told that there is a 24-48 hour wait before an RMA can be issued
Is that reasonable when you call a vendor about returning a product? (tonneau cover). Here's where it gets sticky... it's a F150 forum vendor (and yes PMs already sent to the vendor to try to take care of this quietly , yet no response, yet activity shows the vendor has been logged in --update I've been PM-ed from the vendor rep saying they'll try to speed things along. I'm still upset that calling on a monday (not a holiday), and being connected to a return department, and then being told they (return department) can't do anything and that it'll be 24-48 hours before someone calls me back
RMA received 5pm today, about 32-33 hours after submittal
RMA received 5pm today, about 32-33 hours after submittal
Last edited by nethole; 07-08-2014 at 06:14 PM.
07-07-2014, 10:52 AM
#2
Senior Member
It was a holiday weekend so that probably is reasonable.
07-08-2014, 06:14 PM
#7
RMA recieved after 5pm today. Package dropped off at FedEX tonight. Now more waiting . . .
Place bets what's going to happen next:
Will the return be accepted
Will there be additional fees (other than the $60 to ship it back)
Will they actually have the cover that fits my truck in stock
Place bets what's going to happen next:
Will the return be accepted
Will there be additional fees (other than the $60 to ship it back)
Will they actually have the cover that fits my truck in stock
Last edited by nethole; 07-08-2014 at 06:17 PM.
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07-09-2014, 01:44 PM
#8
Senior Member
Only issue I see here is a complaining, impatient customer. There are reasons things take X amount of time. The vendor PMed you and told you they would help out as much as possible. You called the return dept on a Monday after a holiday (that dept is doing twice the work Friday and Mondays work probably). They told you their procedure then you received the RMA a day later... I see this as pretty excellent customer service.
07-09-2014, 10:33 PM
#9
Only issue I see here is a complaining, impatient customer. There are reasons things take X amount of time. The vendor PMed you and told you they would help out as much as possible. You called the return dept on a Monday after a holiday (that dept is doing twice the work Friday and Mondays work probably). They told you their procedure then you received the RMA a day later... I see this as pretty excellent customer service.
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Adam013085 (07-10-2014)
07-15-2014, 05:46 AM
#10
RMA was received after 5pm on tuesday. I FedEX-ed the package back. I emailed them the FedEX shipping number. FedEX shows it was recieved and signed for midday on friday. I emailed them on friday confirming that FedEX indicated it was received. I have emailed again tuesday morning inquiring about the state situation after not getting any response on monday.