Mike Raymond

I cannot even get my truck to recognize the sync system. What I mean is that I can keep hitting aux button it never even goes to the Sync. It just skips past it. I tried unpairing my phone and now I cant even get to the Sync Menu.

Any Ideas.

RLXXI

Sounds like the APIM may be bad, got any warranty left? Might be able to reprogram it.

F150_Dave

Try disconnecting the battery for about 20 minutes. That sometimes frees up a frozen system. Then update it if possible.

FordIVTteam

Hi Mike Raymond,

If the VOICE COMMAND button is functional, give the command PHONE in order to get into the SYNC menu. From there, follow the instructions listed here for the master reset: http://support.ford.com/sync-technol...ter-reset-sync

If you are still unable to get into that SYNC menu using voice commands, I recommend that you schedule an appointment with your dealer so they can take a closer look.

Kim