No warranty on twisted front drive shaft
02-27-2015, 04:55 PM
#51
What ever happened that definatley sucks.
Does look like an old twist that just finely broke. I know my 4wd makes sounds that are not good as its engaging and only when Im at a stop pop it in and start going forward again with some load on the tire. ie in few inches of mud.
Either way if they wernt going to warranty it cost for the shaft or cost for the labour should have been picked up imo. Dealer I "used" to deal with cut its own nose off to spite its face over an $8 lug nut that was cracked...... by them.
Does look like an old twist that just finely broke. I know my 4wd makes sounds that are not good as its engaging and only when Im at a stop pop it in and start going forward again with some load on the tire. ie in few inches of mud.
Either way if they wernt going to warranty it cost for the shaft or cost for the labour should have been picked up imo. Dealer I "used" to deal with cut its own nose off to spite its face over an $8 lug nut that was cracked...... by them.
04-21-2015, 06:56 PM
#52
More to the story
Seems to be a lot if comments saying there is more to the story, stupid idiot was abusing the truck why would they warranty that. Well ladies and gentlemen I have a pile of off roading experience enough to tell me wether the break was justified or not. I've never looked for a handout in my life either, fair is fair I pay the money you honor the warranty when it's justified. When it's not well I pay the piper. I'm definitely not the kind of guy to pop it into 4x4 with drivetrain pressure through the roof or leave it in 4x4 6 months of the year being well aware trucks are not designed for this. I did nothing to cause this shaft to shear like a tin can.
So the truck has 30 000km on it now, the other day I noticed gear fluid on my drive way pad below the front of the truck. I thought to myself well this will be warranty for sure the damn thing hasn't had a front drive shaft in it for some time and the front diff is leaking.
I drop the truck off for the day. Later on I get a call from the dealership asking if I still have the front shaft. "Sure I say", "well" he responds "I know you have stuck to your guns about the truck not being very stuck". Me "mmmmhhhmmm" he then goes onto explain to me that it was leaking because the case was cracked this happened when the front diff piled up and caused the drive shaft to shear. So the truck goes in for repairs under warranty tomorrow. I'm treating the rude behaviour of the Ford employees I delt with the first go around as water under the bridge. I just can't grasp how this was missed especially since it was somthing the tech had never seen before i would've thought he would have takena real close look at the situation.
So the truck has 30 000km on it now, the other day I noticed gear fluid on my drive way pad below the front of the truck. I thought to myself well this will be warranty for sure the damn thing hasn't had a front drive shaft in it for some time and the front diff is leaking.
I drop the truck off for the day. Later on I get a call from the dealership asking if I still have the front shaft. "Sure I say", "well" he responds "I know you have stuck to your guns about the truck not being very stuck". Me "mmmmhhhmmm" he then goes onto explain to me that it was leaking because the case was cracked this happened when the front diff piled up and caused the drive shaft to shear. So the truck goes in for repairs under warranty tomorrow. I'm treating the rude behaviour of the Ford employees I delt with the first go around as water under the bridge. I just can't grasp how this was missed especially since it was somthing the tech had never seen before i would've thought he would have takena real close look at the situation.
04-21-2015, 06:59 PM
#54
Senior Member
04-21-2015, 07:04 PM
#55
He was gunning it forward going nowhere with the tires spinning and then threw it into reverse while the front still turning forward. Snap.
I know because I've done this before...long time ago.
Moral of the story...make sure the tires are not spinning before putting it in reverse. It's a stupid mistake, but maybe you paying for it out of pocket will make you think twice.
I know because I've done this before...long time ago.
Moral of the story...make sure the tires are not spinning before putting it in reverse. It's a stupid mistake, but maybe you paying for it out of pocket will make you think twice.
04-21-2015, 07:06 PM
#56
You don't just twist a driveshaft like that without one of two things being present; misuse, or abuse. Period.
OP might claim he did nothing wrong, and it's possible he didn't know he did something wrong. But at the end of the day.... he did something wrong.
If you pin the throttle, and leave it pinned indefinitely, eventually something will break. Why should Ford warranty that?
A warranty is only a warranty, it's not insurance for ignorance.
OP might claim he did nothing wrong, and it's possible he didn't know he did something wrong. But at the end of the day.... he did something wrong.
If you pin the throttle, and leave it pinned indefinitely, eventually something will break. Why should Ford warranty that?
A warranty is only a warranty, it's not insurance for ignorance.
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mizzouxc (02-13-2019)
04-21-2015, 07:08 PM
#57
I work for a company that also repairs and manufactures driveshafts. I showed this pic to our tech.
He said there are only a few ways a driveshaft tube fails. One is it's old and just fatigues. Two is it gets damaged some how, ex. a dent. Three is over torque. Either you over power the shaft or a sudden grab of traction or rocking the vehicle back and forth to get it unstuck.
He looked at this pic and said it's clearly number three, over-tourque. You can see that the shaft twisted about half a turn before it snapped. You stated that you got it stuck in hard packed snow. You also stated that all 4 tires where spinning. You also stated that you went from forward to reverse. my tech think you were "rocking" the truck trying to get it unstuck, went from forward to reverse with the tires still spinning and when it hit traction in reverse it exceeded the torque rating of the shaft and it twisted.
Sorry to say that this is clearly not a warranty situation. We see twisted shafts everyday and we would not warranty it either.
He said there are only a few ways a driveshaft tube fails. One is it's old and just fatigues. Two is it gets damaged some how, ex. a dent. Three is over torque. Either you over power the shaft or a sudden grab of traction or rocking the vehicle back and forth to get it unstuck.
He looked at this pic and said it's clearly number three, over-tourque. You can see that the shaft twisted about half a turn before it snapped. You stated that you got it stuck in hard packed snow. You also stated that all 4 tires where spinning. You also stated that you went from forward to reverse. my tech think you were "rocking" the truck trying to get it unstuck, went from forward to reverse with the tires still spinning and when it hit traction in reverse it exceeded the torque rating of the shaft and it twisted.
Sorry to say that this is clearly not a warranty situation. We see twisted shafts everyday and we would not warranty it either.
04-21-2015, 07:09 PM
#58
Senior Member
You came back after a couple of months to start a pissing contest why?
Let it rest.
Let it rest.
04-21-2015, 08:03 PM
#59
Retired and loving it!
Hey guys.......if you have something to contribute here that is useful, please do so.
Personal attacks will get this thread shut down, and a possible cool down period for those engage in personal attacks .........
Personal attacks will get this thread shut down, and a possible cool down period for those engage in personal attacks .........
04-23-2015, 09:57 AM
#60
Senior Member
Congrats on getting this fixed under warranty. You have to admit though that there is almost no way to prove what actually happened without finding some other problem. 99+% of those failures are due to abuse and that's pretty much the only way they could even reproduce that failure, unless something else failed, which is usually not the case.