No warranty on twisted front drive shaft
01-29-2015, 05:40 PM
#1
No warranty on twisted front drive shaft
Hello everyone,
I'm new to the forum and need some help. First off let's start with the story. 2014 Eco boost 23000 km stock tires. So I drive into 8" of hard packed snow doing about 30km. Make it about 10'. With the truck stopped I switch into 4 high try to go forward tires just spin. I hit the brakes To stop the wheels from spinning and hear a strange noise from the front drive shaft. Back up a little ways hit the brakes and hear this strange noise again. Thinking it was normal because the truck has never really been in 4 wheel drive so I didn't know the difference. I hit the gas, before the truck moved forward there was a loud ting sound followed by a clunking. The drive shaft spinning not connected to the front diff. Turns out it twisted in the middle of the drive shaft and broke in 2 pieces. So drive out in 2 wheel no problems. Take it to the dealership and they will not warrant due to "abuse". Has anyone else had this issue? Was it covered under warranty? I feel if I wasnt 24 it would have been covered no questions asked. How do I attach a picture?
I'm new to the forum and need some help. First off let's start with the story. 2014 Eco boost 23000 km stock tires. So I drive into 8" of hard packed snow doing about 30km. Make it about 10'. With the truck stopped I switch into 4 high try to go forward tires just spin. I hit the brakes To stop the wheels from spinning and hear a strange noise from the front drive shaft. Back up a little ways hit the brakes and hear this strange noise again. Thinking it was normal because the truck has never really been in 4 wheel drive so I didn't know the difference. I hit the gas, before the truck moved forward there was a loud ting sound followed by a clunking. The drive shaft spinning not connected to the front diff. Turns out it twisted in the middle of the drive shaft and broke in 2 pieces. So drive out in 2 wheel no problems. Take it to the dealership and they will not warrant due to "abuse". Has anyone else had this issue? Was it covered under warranty? I feel if I wasnt 24 it would have been covered no questions asked. How do I attach a picture?
Last edited by Shidyfidy; 01-30-2015 at 01:06 AM.
01-29-2015, 06:00 PM
#3
Wow that's crazy. I was thinking it would be some hub issues and it not locking. But in order to do that it would have been engaged but the tire was actually stuck. Seems crazy snow would have been able to do that even if you had abused it.
01-29-2015, 07:37 PM
#4
He did say he hit the brakes with the 4wd engaged and the engine rpm's at about 3500. So, why hit the brakes with the front wheels turning and a load on the engine? Based on what you said I understand why it's not covered by the warranty...regardless of your age.
01-29-2015, 07:57 PM
#5
Hit the brakes to stop the wheels from spinning to change gears. I wasn't hitting the gas and brake at the same time. Also I didn't jam the brakes on I applied them gently.
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damper (04-24-2015)
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01-30-2015, 01:04 PM
#8
Senior Member
Agreed. Either that pic was taken quite some time after the shaft was twisted and snapped ... or it was twisted and pretty much "broken" for a while, and the little bit of stress (per the OP's original post) when he went into the snow was the proverbial "straw that broke the camel's back".
01-30-2015, 02:55 PM
#10
OP, how long after the incident was that picture taken? I agree that it was likely wringed out for awhile. What would you have done previously that would have caused that - anything? I am trying to understand why the dealership determined abuse..... maybe they are onto something and maybe they aren't.
