Brandon Jones

I bought a semi used 2012 F-150 back in October and i havent messed with the phone sync until this past weekend, and i couldnt figure out how to get it to work. The manual doesnt really help much. And if it matters, i have a samsung galaxy note 4

FordIVTteam

Hi Brandon Jones,

Congrats on your purchase! Which system do you have: owner.ford.com/how-tos/sync-technology/all/get-started-with-sync/how-to-identify-your-sync-version.html?model Let me know, and I'll assist.

Shaay

Brandon Jones

its just the basic system

FordIVTteam

Thanks, Brandon Jones. Have you tried the steps in this article: http://owner.ford.com/sync-technolog...our-phone-sync

Shaay

Brandon Jones

yeah i can get as far as turning on the phone bluetooth and activating the trucks sync feature, but when it goes to pair them the truck screen says, device not found

FordIVTteam

When you press the PHONE button, does it say CONNECTING then device not found?

Shaay

Brandon Jones

yes it does

FordIVTteam

You have to use the arrow to scroll to ADD BLUETOOTH DEVICE. When the car says CONNECTING, it's trying to locate a previous phone that was connected. If that phone isn't there, NO DEVICE FOUND will display. When you select ADD BLUETOOTH DEVICE, choose OK on FIND SYNC; a 6 digit PIN should appear on the screen. Go to the Bluetooth settings on your phone to locate SYNC then enter the PIN.

Shaay

Brandon Jones

ok i will try that today next time im in it, thank you