abideejay

I purchased a 2012 F150 Platinum 4x4. (used) On the test drive, we noticed that it had a rough idle. It smoothed out when the truck was in Park. My sales guy promised that they would look at it, and they did indeed look at it. Now, it's been in the same bay at the dealership for almost a week. Turns out, I've got a misfire in cylinder 7. They did the coils, wires, plugs, etc, but that wasn't it. Now, they're pulling the heads. Latest estimate is a "week to 10 days". Sales guy is frustrated, I'm frustrated, and I'm driving him crazy trying to get an idea of when I might actually get my truck! Fortunately, they're allowing me to drive my trade-in until I get the truck, but honestly the whole situation has left me with a bad taste. I also own a 2011 F150 Lariat EB...it's been a good truck! That's what lead me to look at this truck to replace the aging trade-in.

Thoughts?

joe mcmillan

Get your money back now. Don't wait another day. Look for a different truck.You didn't say how many miles but it doesn't matter. What is going on should not be.

abideejay

Yeah, if that were an option...

I looked at the legalese this weekend. Seems as though once the contract is signed, there's no backing out unless the dealer will let you. Since my trade-in is being paid off, I'm not sure how that would work anyway.

The one good thing about this: Once the engine is repaired/rebuilt...it'll be pretty much like new. The interior/exterior of the truck are in good condition. It does have 72k miles on it. That isn't hard to do where I'm at. There's a lot of wiiiiide open spaces. The reality of it is..I live in truck country. Trucks aren't hard to come by..they're everywhere. However, finding one with the features I want/need (4x4 is a MUST for work) at a price I can afford...that's a whole 'nother story.

The truck does have a 3/36k warranty.

Marc D

Sorry that your new truck is having issues. Don't forget if it's under warranty and they can't fix it your state may have a "lemon law" How do you get a 3 year/36K mile warranty on a truck with 72K miles? Is that a dealer warranty, not Fords?

abideejay

The warranty is an "external" warranty purchased when I purchased the truck. The warranty itself cost less than what I'm fairly sure the work they're doing is costing.

The dealership itself also offers a 3-month 3000 mile warranty on any vehicle purchased. This problem was discovered before we finished the contract/paperwork, so in any case it's covered.

I'm just stressing out. I'm going from a giant SUV with all enclosed storage and everything to a pickup with an open bed. That'll definitely be good for some things, but will eliminate a lot of the "stuff" I normally keep with me for work. Also, I asked my sales guy for an update and got back a "I already told you what they're doing, you have to let them do it" response which didn't sit well with me.

davidathomas42

I would be asking for my money back and rip up the paperwork. over here in the UK its very simple law. NOT FIT FOR PURPOSE.

You bought an advertised as working truck. Its not. You gets your monies back and go somewhere else

Hope you get it sorted one way or another and it does not cause you to much stress.

DaughtryLc

While I know your're frustrated..and rightfully soo...But if you're planning on going though with the deal stop calling and worrying the shop/sales people.....

My reason is you dont want the truck through back together in a hurry cuz you pissed them off....

Yes...I know you're in the right and they're in the wrong....but in the end result you want a solid truck.....just call once twice a week.....

If you're planning on NOT going though with it.....be at the shop in the morning to back out of it..

BCMIF150

Why would you sign the paperwork to purchase the truck if you new this was an issue on the test drive?

Spectragod

The Ford dealer should have the tools to load test the COPS, no need to change parts that aren't bad..... or were they? Bad injector, bad connecter(s), bad wire, I have had wiring go open under load before, hooking up an IDS and doing a drive test will pinpoint the failure, more so than just cylinder #7. There are plenty of techs that could have diagnosed this quicker than a week...... I would have a chat with the general manager or owner of the dealership, be kind, and you will be treated that way, but don't let them push you into something you don't want.

abideejay

Perfectly reasonable question. It was a small rough idle issue that they were going to look at. It didn't blow up into a 2 week process until after the paperwork was done. Paperwork was done on a Wednesday, I was supposed to pick up the truck on Saturday. I found out on Friday that they were going into the motor.

And honestly, I'm kicking myself. I've looked over all of the legal stuff I can find, and it looks as though I'm truly locked into it. Don't get me wrong, it's time to get out of my current vehicle, and this was the exact vehicle I wanted. Price, features, etc.

I sent my sales guy a text saying that the whole situation was making me uncomfortable. It was not well received.