What a disappointment - Anyone with Lemon experience
04-25-2015, 07:03 PM
#31
Spoken like a corporate man and not a consumer. Thanks for showing your true color. Let's put the blame on the buyer who's doors don't shut on a new truck. There are reasonable repairs, then there are unreasonable repairs that prove beyond a reasonable doubt that the truck was not consumer ready. Should any vehicle from factory require paint and new doors...absolutely not...that's obserd
04-25-2015, 07:07 PM
#32
Senior Member
Spoken like a corporate man and not a consumer. Thanks for showing your true color. Let's put the blame on the buyer who's doors don't shut on a new truck. There are reasonable repairs, then there are unreasonable repairs that prove beyond a reasonable doubt that the truck was not consumer ready. Should any vehicle from factory require paint and new doors...absolutely not...that's obserd
I think he just gave his two cents as to how he feels corporate looks at it. And I agree with that assessment even though the consumer gets hosed.
NC
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EclipseSolarSMA (07-08-2015)
04-25-2015, 07:19 PM
#33
Cowboy of the Skies
04-26-2015, 11:42 AM
#34
I bought my truck because it drove amazing and I liked the truck overall in comparison to the competition. Fair price for all that is included. I loved reading about all the tech upgrades and attempts to take a truck to the next generation. It wasn't until the truck was home a couple of days later that I started noticing how hard the doors were to shut which drew my attention to the ridiculous alignment of the doors. There was not one door in uniform alignment. Despite their best efforts the doors, still leak air and whistle, and do not uniformly align to the truck. Mostly a filament issue, they don't match the door jam.
I called you out because you also had a very corporate/ company employee type of an opinion in one of my threads I started about door alignment and air leaks. all i am trying to do is give feedback that may help ford get this resolved and find out where others have had success in the process. Even if they can't resolve this issue with this particular truck reasonably, I will get another ford...I love the truck...just want the doors to shut and not leak air...am I really asking to much? This is my 5th new vehicle over the past 20-years and have not have to ever deal with 80's like quality on the fit and finish of a new vehicle before like I am in this truck...and hopefully not again
I called you out because you also had a very corporate/ company employee type of an opinion in one of my threads I started about door alignment and air leaks. all i am trying to do is give feedback that may help ford get this resolved and find out where others have had success in the process. Even if they can't resolve this issue with this particular truck reasonably, I will get another ford...I love the truck...just want the doors to shut and not leak air...am I really asking to much? This is my 5th new vehicle over the past 20-years and have not have to ever deal with 80's like quality on the fit and finish of a new vehicle before like I am in this truck...and hopefully not again
04-26-2015, 12:14 PM
#35
caveat emptor
04-26-2015, 12:37 PM
#36
Senior Member
A lemon lawed vehicle, and Ford buy back are completely different, trust me i know because as of today i should have my new truck after 2.5 years of fighting with ford to get it bought back.
In NY by law if you take them to court for lemon law, and you win the title BY LAW has to be branded lemon law on it and will be there forever.
In NY if Ford does a buy back there is no court proceedings, and the title we NOT be branded lemon law. This is most likely one of the reasons Ford will buy back some rather than go to court because than they can recoup some $$ when the buy back gets sold.
Keep in mind a buyback is a major pain in the ***, I'm 2.5 years into it, today SHOULD be the end of it FINALLY. I have 175 emails related to this buyback, and about 40 phone calls. Just this week alone was 28 emails and 19 phone calls....
Its not a fun road, if i ever end up with a lemon again i will just trade it and save 2.5 years or aggravation and BS rather than go the whole buy back process again.
Good luck to the OP on his issues!
In NY by law if you take them to court for lemon law, and you win the title BY LAW has to be branded lemon law on it and will be there forever.
In NY if Ford does a buy back there is no court proceedings, and the title we NOT be branded lemon law. This is most likely one of the reasons Ford will buy back some rather than go to court because than they can recoup some $$ when the buy back gets sold.
Keep in mind a buyback is a major pain in the ***, I'm 2.5 years into it, today SHOULD be the end of it FINALLY. I have 175 emails related to this buyback, and about 40 phone calls. Just this week alone was 28 emails and 19 phone calls....
Its not a fun road, if i ever end up with a lemon again i will just trade it and save 2.5 years or aggravation and BS rather than go the whole buy back process again.
Good luck to the OP on his issues!
If the vehicle is a lemon it is what it is. I never said I filed suit for the lemon law. It would have made zero difference the car was a lemon. I just went about it different.
I would say the percentage of lemon's with branded titles is slim to none.
That does not mean all the vehicles taken back were not lemon's.
Sounds like NY plays things a bit different. I am not in NY and never plan on going to NY.. . . It does not mean my vehicle was not a lemon.
04-26-2015, 01:22 PM
#37
I bought my truck because it drove amazing and I liked the truck overall in comparison to the competition. Fair price for all that is included. I loved reading about all the tech upgrades and attempts to take a truck to the next generation. It wasn't until the truck was home a couple of days later that I started noticing how hard the doors were to shut which drew my attention to the ridiculous alignment of the doors. There was not one door in uniform alignment. Despite their best efforts the doors, still leak air and whistle, and do not uniformly align to the truck. Mostly a filament issue, they don't match the door jam.
I called you out because you also had a very corporate/ company employee type of an opinion in one of my threads I started about door alignment and air leaks. all i am trying to do is give feedback that may help ford get this resolved and find out where others have had success in the process. Even if they can't resolve this issue with this particular truck reasonably, I will get another ford...I love the truck...just want the doors to shut and not leak air...am I really asking to much? This is my 5th new vehicle over the past 20-years and have not have to ever deal with 80's like quality on the fit and finish of a new vehicle before like I am in this truck...and hopefully not again
I called you out because you also had a very corporate/ company employee type of an opinion in one of my threads I started about door alignment and air leaks. all i am trying to do is give feedback that may help ford get this resolved and find out where others have had success in the process. Even if they can't resolve this issue with this particular truck reasonably, I will get another ford...I love the truck...just want the doors to shut and not leak air...am I really asking to much? This is my 5th new vehicle over the past 20-years and have not have to ever deal with 80's like quality on the fit and finish of a new vehicle before like I am in this truck...and hopefully not again
But.... These repairs are only as good as the team doing them.
Maybe the techs working on your truck don't have the skill set to make the corrections.
You have the right to pull your truck out of there and take it to another dealer.
I understand your frustration but what I see are simple and very correctable issues.
04-26-2015, 05:42 PM
#38
Let me give you something to think about. Cars and trucks are crashed everyday. In thousands of collision repair shops around the country, doors are being replaced, structure is being aligned, paintwork is being repaired.
But.... These repairs are only as good as the team doing them.
Maybe the techs working on your truck don't have the skill set to make the corrections.
You have the right to pull your truck out of there and take it to another dealer.
I understand your frustration but what I see are simple and very correctable issues.
But.... These repairs are only as good as the team doing them.
Maybe the techs working on your truck don't have the skill set to make the corrections.
You have the right to pull your truck out of there and take it to another dealer.
I understand your frustration but what I see are simple and very correctable issues.
If you look at the corner of my door, it had a flat spot in it that cannot be aligned with the hinges to match the corner. That sees to be a fabrication issue and not an adjustment issue. They have tried to align it time and time again, but they can't close that gap. They will most likely end up replacing the door, however that has not been proposed
04-26-2015, 05:46 PM
#39
If you look at the corner of my door, it had a flat spot in it that cannot be aligned with the hinges to match the corner. That sees to be a fabrication issue and not an adjustment issue. They have tried to align it time and time again, but they can't close that gap. They will most likely end up replacing the door, however that has not been proposed
04-29-2015, 01:02 PM
#40
Is it the door, or the door hinge?
Who's doing the alignment? The Ford mechanics at the dealership? No offense to those guys, but they're only qualified to do the mechanical adjustments that are built into the design. What you may really need is the assessment and work of actual body-shop mechanics, who can make real assessments of frame, door, and hinge alignment, in addition to turning screws.
And the lemon-law process isn't as simple as shouting "lemon law" and the dealer nodding and slapping a lemon sticker on the hood. For good reasons. It's a process, with steps and paperwork and second-opinions and organ transplants, and all the rest of the bureaucratic claptrap.
There's very few Ford-dedicated salesmen and mechanics, too. Chances are extremely good that the people you're dealing with shuffled through a bunch of other dealerships and brands, and they're only there to push a pencil, turn a wrench and make commission. I agree it's snot and we would love to know that the folks at any Ford dealership bleed Ford blue and want to bend over backwards to help a loving Ford customer...but the reality is that it's a job and humans are involved. comme ci comme ça
Who's doing the alignment? The Ford mechanics at the dealership? No offense to those guys, but they're only qualified to do the mechanical adjustments that are built into the design. What you may really need is the assessment and work of actual body-shop mechanics, who can make real assessments of frame, door, and hinge alignment, in addition to turning screws.
And the lemon-law process isn't as simple as shouting "lemon law" and the dealer nodding and slapping a lemon sticker on the hood. For good reasons. It's a process, with steps and paperwork and second-opinions and organ transplants, and all the rest of the bureaucratic claptrap.
There's very few Ford-dedicated salesmen and mechanics, too. Chances are extremely good that the people you're dealing with shuffled through a bunch of other dealerships and brands, and they're only there to push a pencil, turn a wrench and make commission. I agree it's snot and we would love to know that the folks at any Ford dealership bleed Ford blue and want to bend over backwards to help a loving Ford customer...but the reality is that it's a job and humans are involved. comme ci comme ça
