FordIVTteam

Hi Clfnlake & 2dog,

Send your full name, VIN, best contact number, phone type, and software version in a private message. I'll get this concern escalated.

Shaay

jtech1

Shaay, I am the OP... if you need any more help in trying to diagnose this let me know. Has the IV team been able to reproduce this? With so many people having the issue, I assume so.

FordIVTteam

jtech1,

We have a specific team designed to research these issues. Many have been escalated via phone, chat, and social media. Our team is actively working to determine the cause. I'll be sure to keep this thread updated when we have more information.

Shaay

tmcolegr

When I try to use the Mobile App on my 2016 F150 with Sync 3, I get a message stating my VIN # is not associated with my Ford Owner Account. Yet my VIN # is set up on my Ford Owner account.

Suggestions?

FordIVTteam

Hey tmcolegr,

I'd like to look into this. Send your VIN and email address in a PM.

Shaay

cwtex04

Was able to connect my phone today. Works different than my 2011 , didn't know I needed to load app on my phone for Sync 3 to run health report. In my 2011 F250 it did this by Bluetooth using my phone no app needed. My question about Sync 3 is do you need phone to be connected to USB port for it to run the report ? Or was that just for the initial setup of the app? I have a iphone 6S plus.

FordIVTteam

Hi cwtex04,

SYNC 3 does not support the Vehicle Health Support feature. It uses the Ford Owner mobile app to receive alerts about the vehicle’s health. Read more here: http://owner.ford.com/how-tos/vehicl...obile-app.html

Shaay

tmcolegr

PM sent

FordIVTteam

Thanks! I responded. Check it out.

Shaay

kbass24emtp

So did you get it to work yet