srg963

I had good Friday off....but as it developed, it wasn't a good Friday after all.

I took my truck in for the differential surface rust most of us have on our new trucks, across town, to the sister dealership from which I purchased the truck. The dealership I purchased from has no body shop.

Appointment was set up by a Ford regional rep on Wednesday at the body shop. I called the body shop Wednesday and left a message to confirm my appointment, no return call. I called the body shop again Thursday to confirm my appointment. At that time, she wrote down the info that she should have written down from the Ford rep's call on Wednesday, like the warranty claim number. I set my appointment for first thing Friday morning, 8am, to get me in and out as quickly as possible.

I show up 15 min early Friday morning. The lady I had been talking to, arranging this entire process, called in sick. She failed to fill out any paperwork, and was told that she was the only one that could fill out the paperwork.....so no one could work on my truck. At this point, I was pretty frustrated, having driven a hour to get to that dealership for my appointment.

The body shop sent me to the dealership since they had a undercoating bay. Great, seems like things are working out now.....

It takes them around two and a half hours to do the job, including a hour of dry time. I get in my new truck, happy the rust is taken care of and drive a hour back home.

I get home, and what do I see? Black undercoating all over the sides of my new truck!

So, for the next hour, I am frantically cleaning all this crap off and detail my vehicle (that had just been detailed) to get all this crap off my paint. It was ever where! All down the rear sides of the truck and even some on the tailgate!

Turns out, they undercoated the entire rear of the vehicle, including the rear wheel wells! I didn't ask for this...they were only supposed to fix the rust issue.

They also got undercoating on my wheels and chrome exhaust tip...that I can not get clean now. It seems to be permanent, and I'm pissed! A monkey could have applied the coating a more professional way.

Brittany at FordService, what do I do now?

pb65stang

Oftentimes I read the complaints on here with a grain of salt, thinking people are being a little picky.

That being said, this would NOT be cool with me. Undercoating is nasty stuff when not applied right and as you said, can be next to impossible to remove. Best of luck getting something done about this, because it would drive me crazy too.

srg963

And, I had the rear well liners at my house ready for install. Took me quite a bit of time getting them installed, with all the undercoating taking up space....it wasn't quite as easy as it should have been.

They did something to my truck I didn't approve, I'm not happy.

Jarrett H

Holy ****! That's horrible dude. I looked at the pictures before I read the content and I was thinking meh...I would have just bought liners because that kind of looks like crap. This is the kind of stuff that worries me about letting others work on my stuff. Time to get in contact with someone up top.

srg963

I will get a pic of my exhaust tip....besides the rust pitting already, with the added undercoating, it needs to be replaced. Maybe they can clean the wheels?

StevieP65

HS!

buzzin 1/2 dozen

Man that sucks! That wouldn't sit well with me at all.
I would take it back to them and stand over them while they clean it.
Obviously that dealer needs to redo their hiring policy.
Good luck and I hope they make it right for you.

namrogd

Wow,
I bet they did't wire brush the rust and just trapped it in that will bubble in no time.I would have lost it

BooSSted

Oh, they'd be removing every inch of that off the entire back end of the truck. I hate that stuff and would NEVER allow them to spray the whole truck with it.

ODucksFan

Were they blindfolded when they applied the undercoating? I would be furious. That is pretty ridiculous. You should send a PM to Ford Service.