Frozen or Inoperative Door Latch During Freezing Temps ***TSB 16-0155***
#421
Senior Member
iTrader: (1)
Absolutely !!
It would seem like Ford would focus on keeping the moisture (water) out of the door rather than just installing shields on the latches.
I first became aware of how serious this issue was when I replaced the door speakers back in Sept. 2015. The OEM speakers were saturated with water when I removed them.
It would seem like Ford would focus on keeping the moisture (water) out of the door rather than just installing shields on the latches.
I first became aware of how serious this issue was when I replaced the door speakers back in Sept. 2015. The OEM speakers were saturated with water when I removed them.
I would say best chance is they quietly redesign it for something like a 2018 or 2019 model year as a production run change and previous year owners will have to buy them if they want them.
Personally, I don't care if I have to buy it as long as they fix the issue.
It's about the only gripe I have about the truck. Once it's sorted...well, I don't use the word "love" on inanimate objects...but I really enjoy driving this particular truck.
Even the rear doors freezing doesn't spoil it. It's just an irritation. If I had to get kids in and out of the back it would probably be a different story....
Last edited by Great white; 01-16-2017 at 06:52 PM.
#422
OK if it's a water issue, can you explain me this, I have my truck for 10 days now
the dealer washed it before delivery, the two after the delivery was very cold, -27C(-16F), all doors worked perfectly, I didn't took the last week and he was under the shelter, so no precipitation, yesterday(sunday), the front driver door wouldn't latch and the rear passenger door wouldn't unlock and it was warmer than when I had the truck 10 days ago
the dealer washed it before delivery, the two after the delivery was very cold, -27C(-16F), all doors worked perfectly, I didn't took the last week and he was under the shelter, so no precipitation, yesterday(sunday), the front driver door wouldn't latch and the rear passenger door wouldn't unlock and it was warmer than when I had the truck 10 days ago
Last edited by duber3; 01-17-2017 at 05:22 AM.
#423
OK if it's a water issue, can you explain me this, I have my truck for 10 days now
the dealer washes it before delivery, the two after the delivery was very cold, -27C(-16F), all doors worked perfectly, I didn't took the last week and he was under the shelter, so no precipitation, yesterday(sunday), the front driver door, wouldn't latch and the rear passenger door wouldn't unlock and it was warmer than when I had the truck 10 days ago
the dealer washes it before delivery, the two after the delivery was very cold, -27C(-16F), all doors worked perfectly, I didn't took the last week and he was under the shelter, so no precipitation, yesterday(sunday), the front driver door, wouldn't latch and the rear passenger door wouldn't unlock and it was warmer than when I had the truck 10 days ago
The long lead time for new parts suggests that this was at least one of three things:
1. Improper design. Someone fudged their DVP&R. The updated design needs to undergo a full test battery, quoting, tooling, PPAP, the whole 9 yards. This takes time.
2. Supplier failed to make parts to spec. Either Ford didn't catch it before releasing the parts for production, or they decided that the cost of shutting down while waiting for new parts is less than the cost of a warranty **** show. Ford would need to investigate, identify the source of the problem, and decide to take disciplinary action or find a new supplier. This, again, takes time.
3. Supplier used non-conforming metals. This is a big problem for parts coming out of Asia - particularly China - as many companies will falsify their metallurgy paperwork to cut corners and increase profit margins. Sometimes it's your supplier, sometimes it's your supplier's raw materials source. This can be a particularly damaging problem if you aren't sampling the parts and sending them off for analysis ahead of production. The parts may look and measure to spec, but fail in the field after the customer takes possession. Again, Ford would need to investigate and take corrective action.
tl;dr - someone in engineering, quality, or supply chain has a bleeding anus right now.
The following users liked this post:
MGD (01-17-2017)
#424
Size Matters
Thread Starter
It's not a water issue. There have been countless reports, myself included, saying that the truck was dry for 24 hours minimum before the failure occurred. It's not an assembly issue either. Dealers would be able to fix this in most cases if it were simply installed wrong.
The long lead time for new parts suggests that this was at least one of three things:
1. Improper design. Someone fudged their DVP&R. The updated design needs to undergo a full test battery, quoting, tooling, PPAP, the whole 9 yards. This takes time.
2. Supplier failed to make parts to spec. Either Ford didn't catch it before releasing the parts for production, or they decided that the cost of shutting down while waiting for new parts is less than the cost of a warranty **** show. Ford would need to investigate, identify the source of the problem, and decide to take disciplinary action or find a new supplier. This, again, takes time.
3. Supplier used non-conforming metals. This is a big problem for parts coming out of Asia - particularly China - as many companies will falsify their metallurgy paperwork to cut corners and increase profit margins. Sometimes it's your supplier, sometimes it's your supplier's raw materials source. This can be a particularly damaging problem if you aren't sampling the parts and sending them off for analysis ahead of production. The parts may look and measure to spec, but fail in the field after the customer takes possession. Again, Ford would need to investigate and take corrective action.
tl;dr - someone in engineering, quality, or supply chain has a bleeding anus right now.
The long lead time for new parts suggests that this was at least one of three things:
1. Improper design. Someone fudged their DVP&R. The updated design needs to undergo a full test battery, quoting, tooling, PPAP, the whole 9 yards. This takes time.
2. Supplier failed to make parts to spec. Either Ford didn't catch it before releasing the parts for production, or they decided that the cost of shutting down while waiting for new parts is less than the cost of a warranty **** show. Ford would need to investigate, identify the source of the problem, and decide to take disciplinary action or find a new supplier. This, again, takes time.
3. Supplier used non-conforming metals. This is a big problem for parts coming out of Asia - particularly China - as many companies will falsify their metallurgy paperwork to cut corners and increase profit margins. Sometimes it's your supplier, sometimes it's your supplier's raw materials source. This can be a particularly damaging problem if you aren't sampling the parts and sending them off for analysis ahead of production. The parts may look and measure to spec, but fail in the field after the customer takes possession. Again, Ford would need to investigate and take corrective action.
tl;dr - someone in engineering, quality, or supply chain has a bleeding anus right now.
However I do believe moisture is a contributing factor from what I have observed first hand and the fact that Ford saw fit to install shields over the latches.
Having said that, Ford may not have identified, addressed and resolved all elements of a compound problem. We may see further design changes down the road.
One thing I think we can all agree on is this has turned out to be quite an oversight on Ford's part, intentional or not, and may contribute to negative future sales.
#425
I've experienced the frozen doors 3 times now in the last few weeks. Each time, it was dry conditions during the previous day or two. However, each time, the truck was coated in a light frost.
My current opinion is that it is just moisture in the air, rather than running water, that is freezing up the latches. The latches themselves seem to be made of mostly plastic. This would explain why the rain shied TSB doesn't work for many.
I also think that it's just a matter of time before everyone in a cold climate will experience this problem. I thought my truck was fine until it happened.
Ford has a major problem with the design of these doors. The latest TSB clearly doesn't solve the problem. How long must we wait for a real fix?
At this point, I've pretty much decided that I'm going to dump this truck due to this and other problems I'm having. So disappointed.
My current opinion is that it is just moisture in the air, rather than running water, that is freezing up the latches. The latches themselves seem to be made of mostly plastic. This would explain why the rain shied TSB doesn't work for many.
I also think that it's just a matter of time before everyone in a cold climate will experience this problem. I thought my truck was fine until it happened.
Ford has a major problem with the design of these doors. The latest TSB clearly doesn't solve the problem. How long must we wait for a real fix?
At this point, I've pretty much decided that I'm going to dump this truck due to this and other problems I'm having. So disappointed.
Last edited by seadragon; 01-17-2017 at 05:54 AM.
#426
Size Matters
Thread Starter
#427
I want to apologize to you for my snippy post earlier. Since my post was public, so is my aplology. You are a huge contributor here on this forum and I greatly appreciate it.
The following 2 users liked this post by seadragon:
MGD (01-17-2017),
TooManyVehicles (01-17-2017)
#428
Size Matters
Thread Starter
The following 2 users liked this post by tmcolegr:
MGD (01-17-2017),
TooManyVehicles (01-17-2017)
#429
I am not going to go so far as to disagree with your post as you may have a valid point considering what others have posted after the latest TSB was performed.
However I do believe moisture is a contributing factor from what I have observed first hand and the fact that Ford saw fit to install shields over the latches.
Having said that, Ford may not have identified, addressed and resolved all elements of a compound problem. We may see further design changes down the road.
One thing I think we can all agree on is this has turned out to be quite an oversight on Ford's part, intentional or not, and may contribute to negative future sales.
However I do believe moisture is a contributing factor from what I have observed first hand and the fact that Ford saw fit to install shields over the latches.
Having said that, Ford may not have identified, addressed and resolved all elements of a compound problem. We may see further design changes down the road.
One thing I think we can all agree on is this has turned out to be quite an oversight on Ford's part, intentional or not, and may contribute to negative future sales.
Last edited by duber3; 01-17-2017 at 08:57 AM.
#430
I am not going to go so far as to disagree with your post as you may have a valid point considering what others have posted after the latest TSB was performed.
However I do believe moisture is a contributing factor from what I have observed first hand and the fact that Ford saw fit to install shields over the latches.
Having said that, Ford may not have identified, addressed and resolved all elements of a compound problem. We may see further design changes down the road.
One thing I think we can all agree on is this has turned out to be quite an oversight on Ford's part, intentional or not, and may contribute to negative future sales.
However I do believe moisture is a contributing factor from what I have observed first hand and the fact that Ford saw fit to install shields over the latches.
Having said that, Ford may not have identified, addressed and resolved all elements of a compound problem. We may see further design changes down the road.
One thing I think we can all agree on is this has turned out to be quite an oversight on Ford's part, intentional or not, and may contribute to negative future sales.
1. Moisture rolling down the door isn't the problem
Or
2. The TSB didn't provide adequate protection from moisture rolling down the door
Or
3. The moisture causing the problem originates inside the protected area (latch)
I expect this to be a case of frozen condensation and/or poor metal expansion/contraction rates originating inside the latch assembly. The cover is an exercise in futility.