View Poll Results: Cooling Seats - Are Your Seat Backs Working Properly?
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Cooling Seats issue and TSB feedback
10-07-2015, 11:37 PM
#2431
2015 Ruby Red King Ranch
No help here.
Hey gang,
If you're experiencing a part delay or would like some help on this end with those seats, shoot me a PM with your full name, best contact number, VIN, current mileage, and dealership information. I'll enlist the aid of your regional customer service managers.
Chad
If you're experiencing a part delay or would like some help on this end with those seats, shoot me a PM with your full name, best contact number, VIN, current mileage, and dealership information. I'll enlist the aid of your regional customer service managers.
Chad
10-08-2015, 12:12 AM
#2432
Just had the repair done today really noticed the cooling working on the back of the seat. It is incredibly loud though at the highest setting. I thought there was radio static coming through my sound system.
Last edited by Heyitsben5; 10-08-2015 at 12:13 AM. Reason: mispoke
10-08-2015, 09:00 AM
#2434
Senior Member
When I called and requested help there was none provided. They basically told me to pound sand. When I asked to speak to a supervisor I was told they had to call me. Supervisor called and again refused to help. Supervisor said there was no one higher than her??? Astounded at the lack of support from FORD, both at the dealership and so-called "customer service". I love the truck, but not sure I can deal with a company that is not willing to support its customers.
I talked with our contacts about the "nationwide parts shortage" as related to the TSB and was told there is NOT a shortage....hence some of you can get the TSB within days while others cannot.....I suspect dealer communications issue vs. REAL shortage.
I have tried using the leverage we had to talk to very senior folks within Ford regarding the terrible Customer Service, Communications with owners/Forum Members/dealers and have been assured the right person(s) would call me.....so far crickets!! There IS someone higher when you need to escalate an issue and stonewalling and showing an unwillingness to address valid issues just does not cut it IMHO.
I have not given up and will not.....I know how to be a real PITA when I need to.....smile.....
The following 3 users liked this post by AZPlatinumEB:
10-08-2015, 10:53 AM
#2436
Senior Member
The seat fans are louder now because they are sucking air up through a straw now and before they were just sucking to an open area.
Yes AZPlatinumEB I do believe that Ford has a Major Dealer problem as most of the dealers out there suck and I have said before your warranty is only as good as your dealer you go to. So if you plan on buying an ESP think twice before you spend thousands on an inferior product (dealer dependent).
My dealer started out pretty bad until they figured out that I was going to voice my word to there web site and all the bosses up the chain. It worked and I am happy with them now and not scared to go back and start it with them again if needed.
Yes AZPlatinumEB I do believe that Ford has a Major Dealer problem as most of the dealers out there suck and I have said before your warranty is only as good as your dealer you go to. So if you plan on buying an ESP think twice before you spend thousands on an inferior product (dealer dependent).
My dealer started out pretty bad until they figured out that I was going to voice my word to there web site and all the bosses up the chain. It worked and I am happy with them now and not scared to go back and start it with them again if needed.
10-08-2015, 11:17 AM
#2437
Not pleased with Ford or my dealership
Had my seats done Tuesday. The passenger side appears to be functioning. However the driver side will turn on once and does not cool. Then if I turn it off it will not come back on. Dealership doesn't seem to know much. Had several other issues that they were not capable of fixing either.
Last edited by Shoeatic; 10-08-2015 at 11:21 AM.
10-08-2015, 02:37 PM
#2438
Senior Member
AZPlatinumEB, take care of yourself first and we'll worry about our trucks, thanks to you and Tim for everything. 
The following 3 users liked this post by COBRAJOE:
10-08-2015, 05:18 PM
#2439
Senior Member
10-08-2015, 07:20 PM
#2440
Ford Customer Service
When I called and requested help there was none provided. They basically told me to pound sand. When I asked to speak to a supervisor I was told they had to call me. Supervisor called and again refused to help. Supervisor said there was no one higher than her??? Astounded at the lack of support from FORD, both at the dealership and so-called "customer service". I love the truck, but not sure I can deal with a company that is not willing to support its customers.
Please send a PM with your case number or VIN; I'll check into this.
Chad