They are hoping you'll just go away, I hate dealerships. I only deal with the service manager at TB Chantilly.
"How do I know if my vehicle's a lemon?
If you have tried unsuccessfully to have your new vehicle (purchased in Virginia) repaired three or more times for the same problem, or the vehicle has been out of service for more than thirty days in one year, your vehicle may be classified as a lemon under the Virginia Motor Vehicle Warranty Enforcement Act.
If you think your vehicle is a lemon, contact the Office of Consumer Affairs before filing a claim under this Act. All claims must be filed within 18 months following the date you first received the vehicle."
"Refund and Replacement Eligibility Requirements
Just because a repair shop has made a number of unsuccessful attempts to fix your car you are not automatically eligible for a refund or replacement vehicle. You must first:
Write to the manufacturer, zone representative or authorized dealer notifying them of the problem. Specifically state that your car is a lemon and that you want a buy-back under the lemon law. This does two things:
It gives the company an opportunity to fix the defect (the manufacturer gets one more chance to fix the defect after notification); and,
It lets the company know you plan to use Minnesota's lemon law if the defect is not properly repaired.
Try to resolve the problem through the manufacturer's automobile dispute arbitration program.
The manufacturer may require you to first go through the arbitration program before filing a lawsuit under the lemon law. Check with the manufacturer or the Minnesota Attorney General's Consumer Division if you have questions about a manufacturer's arbitration program."