For critical or hard-to-replace parts like an in-tank fuel pump, clutch, timing chain, etc., I try to avoid the chain parts store unless I know that I can get a well-respected name-brand part.
Had my go-rounds with AutoZone parts, back when they offered lifetime replacements on just about everything (10-15years ago). It got to the point where the liberal warranty just wasn't worth the time involved replacing everything again, and again.....
Haven't had any shop work done in several years, but even so, it appears that your shop's hourly rate was in excess of $110/hour - seems quite high, I was thinking it should be in the $60-75/hour range by now??? Perhaps other members can offer their knowledge of actual, current rates.
You didn't mention where you had the work done - whether it was the dealership or a local garage. At any rate, the ticket from the parts store I frequent lists the price I paid, and also lists a 'retail' price that is usually anywhere from 50% - 100% higher that what I paid.
This is typically more toward the 50% number for higher dollar parts, and approaches the 100% number for lower-cost items like belts and hoses.
I'm figuring this retail price is what the shop would charge for the parts to cover expenses with obtaining it, and mark-up / profit margin. Remember that a shop is not your buddy coming over to help out for a few beers, they have overhead and other expenses to cover.
So, using the 50% number would put the shop's cost around $190, so I agree that if this is the same process and markup system your shop used, you probably did get a better, higher quality pump than that from Advance.
Overall, I understand your frustration - it appears you paid around $650 for a relatively simple replacement on a 14-year old vehicle. But, what were your other alternatives at the time? Walking or bumming rides is certainly a consideration when deciding on repairs.
*Edit* - geez, gonna have to start looking at the dates of the original posts. May end up trying to answer questions about whether disc brakes, fuel injection, electronic ignition, and motor vehicles in general can ever be as good as drums, carbs, points, and horses :-)~
Last edited by wde3477; 10-21-2007 at 09:19 PM.
Reason: comment about date of post